This Privacy Policy applies to Tarot AI, owned and operated by Primetrace Technologies Private Limited ("Primetrace", "Company", "we", "us", or "our"). This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal data when you access or use the Tarot AI mobile application, website, and related products and services collectively referred to as the "Platform".
We respect your privacy and are committed to protecting your personal data in accordance with applicable Indian laws.
We may collect personal data that you provide directly to us, including your name, email address, phone number, profile photograph, account details, preferences, feedback, queries, prompts, messages, and any other information you submit while using the Platform.
We may also collect content uploaded or submitted by you, including photos, videos, files, messages, chats, questions, prompts, or other materials, where such features are available on the Platform.
This information is used to create and manage your account, provide Tarot AI features, personalise your experience, enable uploads and interactions, provide customer support, send service-related communications, improve our services, prevent fraud or misuse, and comply with applicable legal obligations.
Tarot AI may use artificial intelligence, machine learning, automated systems, or related technologies to provide tarot-related responses, recommendations, insights, entertainment features, and other app functionality.
Any information, prompt, question, message, or content submitted by you may be processed to generate responses, operate the Platform, improve functionality, maintain safety, and enhance performance.
You should avoid submitting sensitive, confidential, financial, medical, legal, or highly personal information unless required for the feature and you are comfortable sharing it.
We may request permission to access your camera, gallery, photos, videos, files, microphone, notifications, or other device features where required to enable profile setup, content upload, messaging, posting, or other Platform features.
You may disable such permissions through your device settings. However, some features of the Platform may not function properly without the required permissions.
We may use analytics, crash reporting, performance monitoring, and similar tools such as Google Analytics, Amplitude, Firebase, or other service providers to understand usage patterns, improve app performance, troubleshoot issues, prevent misuse, and enhance user experience.
Such service providers may process limited information on our behalf and are required to maintain appropriate confidentiality and security safeguards.
We may contact you through email, SMS, push notifications, in-app messages, or other communication channels for account-related updates, service notices, security alerts, support communications, product updates, offers, promotions, and new features, where permitted by law.
You may opt out of non-essential promotional communications where such option is available.
We do not sell your personal data.
We may share personal data within Primetrace-operated products and services, where reasonably necessary, for lawful purposes such as operating, securing, supporting, analysing, improving, personalising, preventing misuse, complying with legal obligations, and providing a consistent user experience, in accordance with this Privacy Policy and applicable law.
The Platform may also contain or use third-party tools, integrations, links, SDKs, payment gateways, analytics services, or other external services, which may collect or process information in accordance with their own privacy policies and terms. Users are encouraged to review the privacy policies and terms of such third-party services before using them or providing any information through them and we do not control them.
We may also disclose personal data where required by applicable law, court order, legal process, lawful request from authorities, or where necessary to enforce our terms, prevent fraud or misuse, protect user safety, or protect the rights, safety, and security of the Platform, users, or the public.
Subject to applicable law, you may request access to your personal data, correction of inaccurate or incomplete data, deletion of your personal data, withdrawal of consent, or information regarding processing of your personal data.
You may make such requests by contacting us at the details provided below. We may verify your identity before processing your request.
We retain personal data only for as long as necessary to provide the Platform, maintain account functionality, comply with legal obligations, resolve disputes, prevent misuse, enforce our terms, and protect the safety and security of the Platform.
After the applicable retention period, personal data may be deleted, anonymised, or securely archived, unless further retention is required under applicable law.
We implement reasonable technical and organisational safeguards to protect personal data from unauthorised access, misuse, loss, alteration, or disclosure.
However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
The Platform is not intended for individuals below the age of 18 unless permitted under applicable law and with appropriate consent from a parent or lawful guardian.
If we become aware that personal data of a child has been collected in violation of applicable law, we will take reasonable steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business practices. Updated versions will be posted on the Platform.
Continued use of the Platform after such updates indicates acceptance of the revised Privacy Policy, subject to applicable law.
This Privacy Policy shall be governed by the laws of India, and the courts at Bengaluru, Karnataka shall have exclusive jurisdiction.
If you have any grievances, complaints, or concerns regarding this Privacy Policy or the processing of personal information, you may contact us at the details provided below.
Primetrace will respond to such inquiries within an appropriate timeframe prescribed under law.
Grievance Officer:
Name: Bishwajeet Kumar
Email: support@primetrace.com
Address: 3rd floor, 32/5, Ganapa Towers, Begur, Hobli, Hosur Rd, Roopena Agrahara, Bommanahalli, Bengaluru, Karnataka 560068, India
If you are not satisfied with the resolution provided through our grievance mechanism, you may make a complaint to the appropriate authority in the manner prescribed under applicable law, after exhausting the grievance redressal process with us.
Primetrace Technologies Private Limited
3rd floor, 32/5, Ganapa Towers, Begur, Hobli, Hosur Rd, Roopena Agrahara, Bommanahalli, Bengaluru, Karnataka 560068, India
Email: policy@crafto.app